Deviations from the rider\/conditions can lead to extra costs, such as waiting hours due to early build-up or later dismantling or extra stagehands if – for example – there is a staircase. All charges are clearly communicated in advance based on the information we receive. No surprises afterwards![\/vc_column_text][vc_custom_heading text=”When have I booked the artist?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]An artist is booked as soon as this has been confirmed in writing by the client via e-mail. The final confirmation will follow when we have confirmed the artist by e-mail. Good to know: from this moment on, the cancellation condition<\/a>s also apply (even if no agreement has been sent yet). We will keep date occupied\/booked for you and reject other requests on this date.[\/vc_column_text][vc_custom_heading text=”Do Terms and Conditions apply?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]Our General Terms and Conditions apply to our services and services. These can be found here<\/strong><\/a>.[\/vc_column_text][vc_custom_heading text=”Will I receive an agreement for the booking?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]The confirmation from Entertainment Agency also includes a link to our ‘online booking questions’. We ask that you fill this in digitally within 7 days so that we can prepare the agreement and invoice.[\/vc_column_text][vc_custom_heading text=”Do I have to make a down payment?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]We only ask for a down payment of 15% from parties established outside the Netherlands and private individuals. Unfortunately it is not possible to book an artist without a deposit.[\/vc_column_text][vc_custom_heading text=”What is BUMA\/STEMRA?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes” el_id=”bumastemra”][vc_column_text]BUMA\/STEMRA collects fees for the use of copyrighted music. As the organizer of an event, you must pay a fee for this. Please note: this is not necessary for private parties (weddings\/birthdays)<\/span>. We do not<\/strong> pay any compensation to BUMA\/STEMRA, the client is responsible for this. Want to know more? Check out the BUMA\/STEMRA website<\/a>.[\/vc_column_text][vc_custom_heading text=”Does the right of withdrawal (14 days’ reflection period) apply?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]No right of withdrawal applies to our services, for both business Clients and Consumers, as provided in Article 6:230p of the Dutch Civil Code, paragraph e. There is an exception for the provision of services relating to leisure activities if the agreement provides for a specific date or period of performance.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text][\/vc_column_text][\/tab][tab icon_family=”iconsmind” title=”Performance by the artist” id=”1766235901913-6″ icon_iconsmind=”iconsmind-Microphone-6″ tab_id=”1766235901913-4″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”top-bottom” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_custom_heading text=”What should I keep in mind when an artist will come and perform at our event?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]A performance by an artist requires some preperation and organization. The most important technical requirements and hospitality wishes for the artist are mentioned when the prices are sent (required stage, power and hydraulic conditions, etc.). When booking an artist you will also receive the ‘technical\/hospitality rider’ of the artist, which contains a specification of all the technical requirements and hospitality wishes. Do not hesitate to contact us<\/strong><\/a> if you are unsure, we are happy to help you.[\/vc_column_text][vc_custom_heading text=”What if a guest accidentally causes damages to the artist\/technic?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]The client is liable for any damage caused by visitors\/guests\/external equipment to (the technic of) the artists. Reimbursement is not always covered by liability insurance. There are special event insurance policies to cover you against this type of damage. Entertainment Agency does not offer insurance.[\/vc_column_text][vc_custom_heading text=”Do meals have to be provided for the artist(s)?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]Depending on the arrival time, it is desirable that the client (in accordance with the hospitality rider of the artist) provides hot healthy meals, various snacks and drinks for the artist. These costs are not included in the price you book the artist for.[\/vc_column_text][vc_custom_heading text=”What if the venue has a sound limit?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]\n A great party atmosphere needs music that rises above the crowd. Did you know that a room full of talking and mingling guests easily reaches 93 to 94 decibels (dB)? Keep in mind that a DJ, live band or artist in a festive setting typically plays between 95 and 100 dB to set the right mood. Always check this with the venue in advance to avoid surprises. We\u2019re happy to help think of suitable solutions if there are restrictions.<\/p>\n[\/vc_column_text][vc_custom_heading text=”Is a stage a required?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]Not every artist needs a stage. However, we do advise to place the artist(s) on a stage. Advantages are that the artist is visible to all guests, artist(s) and guests can interact better and it serves as a natural boundary between artist and audience. We want to prevent equipment from getting damaged or guests tripping over the equipment – unfortunately we see this happen regularly. A stage can be booked separately with us. Some locations already have a (permanent) stage in house or a supplier for this.[\/vc_column_text][vc_custom_heading text=”Is a dressing room required?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]A lockable<\/span> dressing room for the artist is highly desirable. Here the artist can prepare or take a rest during the breaks. The (lockable) dressing room must be equipped with a table, sufficient chairs, a mirror and various snacks and drinks.[\/vc_column_text][vc_custom_heading text=”Where can I find all the wishes of the artist?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]The artist’s wishes for the performance are described in a technical and hospitality rider. It is important to comply with these wishes in order for the performance to run smoothly. If there are deviations, agreements will be made about this. The riders can be requested from us, please contact us<\/a><\/strong>.[\/vc_column_text][vc_custom_heading text=”I would like to change the booked program, is that possible?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]Normally this is not a problem, as long as it falls within the agreed production hours of the artist. Waiting hours are calculated outside the standard production hours. This is an extra fixed amount per hour to, for example, being stand-by earlier or to break-down later. In some cases, adjusting the time schedule is not possible, for example when the artist has scheduled another performance before or after. In any case, know that we do our best to always think along.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/tab][tab icon_family=”iconsmind” title=”Payments & cancellation” id=”1766235901949-6″ icon_iconsmind=”iconsmind-Euro” tab_id=”1766235901949-8″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”top-bottom” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_custom_heading text=”How does the payment work?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]After the final booking of the artist, we charge 25% reservation costs for regular artists and 50% reservation costs for famous artists. This amount must be paid within 14 days. About 5 weeks before the performance you will receive an invoice from us with the remaining amount. This must be received by us no later than 21 days prior to the event.[\/vc_column_text][vc_custom_heading text=”Is payment afterwards possible?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]Unfortunately, payment afterwards is not possible. The invoice must be paid fully 21 days prior to the event. Only in the case of an unavoidable purchasing policy we make mutual agreements about this.[\/vc_column_text][vc_custom_heading text=”Can I cancel the booked artist?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]It is possible to cancel the booked artist. There are cancellation costs involved.[\/vc_column_text][vc_custom_heading text=”The date of the event has changed. Can I move the booked artist?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]Sometimes an event has to be moved, whether or not due to unpleasant circumstances. It is possible to move the booked artist to another date, if the artist is available. There are financial consequences to this, the cancellation costs apply. Of course we try to think along as much as possible where possible.[\/vc_column_text][vc_custom_heading text=”What are the cancellation costs?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]The client is entitled to cancel the agreement. In that case, however, the client is obliged to pay 100% of the order sum. If the client is a consumer (private individual), the client is obliged to compensate the loss suffered as a result of the cancellation by the Agency (including the costs incurred, such as cancellation costs for artists, technic and our administration costs) and the lost profit. This compensation is immediately due and payable.[\/vc_column_text][vc_custom_heading text=”Can I insure myself against damage and cancellation costs?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]It is a very undesirable situation when damage is caused by a guest or you unexpectedly have to move or cancel the event date. This almost always entails extra costs. Not all damages are covered by liability insurance either. Special event and wedding insurance policies exist to insure you against these unexpected costs. Entertainment Agency does not offer insurance itself.[\/vc_column_text][vc_custom_heading text=”What if I have to cancel due to illness\/death?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]It may happen that the event cannot take place due to illness or death. Although we find this a very grievous situation, unfortunately it is not a valid reason to be able to cancel free of charge. There are cancellation costs. In order not to be faced with unexpected costs, it is possible to take an event insurance for your event. Entertainment Agency does not provide insurances.[\/vc_column_text][vc_custom_heading text=”What is the artist it not able to come due to force majeur?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]It can happen that a musician or artist falls ill (or a similar force majeur situation). We have a large network, which means that we can almost always provide a replacement artist. There are however certain days in the year (especially May, June, September, December) when many artists are booked. Although we do everything in our power<\/strong> to find an alternative, it can happen that there is absolutely no alternative available. Then the full amount will be refunded.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/tab][tab icon_family=”iconsmind” title=”BumaStemra” id=”1766235901990-0″ icon_iconsmind=”iconsmind-Euro” tab_id=”1766235901991-2″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”top-bottom” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_custom_heading text=”What is BumaStemra?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]\n BumaStemra ensures that music creators are paid when their music is used. For private events, such as a birthday party or wedding, this does not apply \u2014 provided the event is booked privately and not under a company name.[\/vc_column_text][vc_custom_heading text=”What do we do?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]\n The mandatory BumaStemra fee is 7% of the total sales amount, including show-related costs such as technical equipment and travel expenses. We calculate this fee and pay it on your behalf. This way, everything is taken care of and there are no unexpected costs afterwards.<\/p>\n[\/vc_column_text][vc_custom_heading text=”Do I need to arrange anything myself?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]\n Not required:\u00a0<\/b><\/b>If we are the only party providing music and there is no ticket sales, the BumaStemra fee charged by us is sufficient. Everything is fully arranged and no further action is required.<\/p>\n Required:\u00a0<\/b><\/b>If there is ticket sales, or if music is used in addition to our services (such as background music or other acts not booked through us), you are required as the organiser to arrange a BumaStemra licence yourself. In this case, BumaStemra may charge additional fees. You can arranged this here: https:\/\/bumastemra.nl\/en\/license\/using-music-during-events\/<\/a><\/strong><\/span><\/p>\n[\/vc_column_text][vc_custom_heading text=”What if the venue already has a license?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]\n Some venues have a continuous Buma licence for background music. Live performances or DJs are usually not covered by this licence. We recommend always checking this with the venue.<\/p>\n[\/vc_column_text][vc_custom_heading text=”What happens to the fee I pay?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]\n The BumaStemra fee we pay on your behalf is distributed by BumaStemra to the creators of the music. This is done based on playlists and setlists, ensuring that the rightful owners are compensated fairly.<\/p>\n[\/vc_column_text][vc_custom_heading text=”Do you have any questions?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]\n
\nIf live music is performed or a DJ is playing, this is legally required in the Netherlands.<\/p>\n[\/vc_column_text][vc_custom_heading text=”Which events does this apply to?” font_container=”tag:h2|font_size:20px|text_align:left” use_theme_fonts=”yes”][vc_column_text]This applies to business and public events, such as corporate events, festivals, events with ticket sales or sponsorship, and performances at public venues.<\/p>\n